AUDIO DOWNLOAD | Modern Patient Expectation Workflow: "Care, Serve, Treat. Repeat."
Audio Download: 32:19
If your team is untrained on how and when these scene transitions occur in your practice, impatient, careless, or dismissive, and all too quick to pass the patient on to someone else, the relationships with both administrative and medical team members will suffer.
According to a new report published by the American Medical Association, between 2012 and 2022, the share of physicians working in private practices decreased by 13 percentage points — from 60.1% to 46.7%.
Additionally, Slate.com wrote, 'Doctors who run practices are essentially business owners, but many have never learned to manage a staff.'
Fierce Healthcare reported that 'Medical graduate students are at a disadvantage when they don't get trained on the business elements of medical practice.'
Finally, Harvard Business Review writes, 'Most physicians have been trained to keep emotion out of the job, and are not comfortable showing vulnerability in the workplace.'
Simply stated: every patient is on a journey and they’re going to tell a story after they leave your practice. Each new “scene” they encounter [in your practice and with your staff] will either be a place (i.e. feeling) of healing or hostility. Are they going to encounter a villain, an ally, or be served and cared for in such a way that they feel like an inconvenient obstacle that our healthcare culture would rather view as a number than a name?
Published/Updated by Concierge Medicine Today, LLC. (C) All Rights Reserved.
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced. By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://conciergemedicinetoday.org/tcpp/) and Terms of Use Disclaimer (see below) Additional terms may apply.
Audio Download: 32:19
If your team is untrained on how and when these scene transitions occur in your practice, impatient, careless, or dismissive, and all too quick to pass the patient on to someone else, the relationships with both administrative and medical team members will suffer.
According to a new report published by the American Medical Association, between 2012 and 2022, the share of physicians working in private practices decreased by 13 percentage points — from 60.1% to 46.7%.
Additionally, Slate.com wrote, 'Doctors who run practices are essentially business owners, but many have never learned to manage a staff.'
Fierce Healthcare reported that 'Medical graduate students are at a disadvantage when they don't get trained on the business elements of medical practice.'
Finally, Harvard Business Review writes, 'Most physicians have been trained to keep emotion out of the job, and are not comfortable showing vulnerability in the workplace.'
Simply stated: every patient is on a journey and they’re going to tell a story after they leave your practice. Each new “scene” they encounter [in your practice and with your staff] will either be a place (i.e. feeling) of healing or hostility. Are they going to encounter a villain, an ally, or be served and cared for in such a way that they feel like an inconvenient obstacle that our healthcare culture would rather view as a number than a name?
Published/Updated by Concierge Medicine Today, LLC. (C) All Rights Reserved.
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced. By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://conciergemedicinetoday.org/tcpp/) and Terms of Use Disclaimer (see below) Additional terms may apply.
Audio Download: 32:19
If your team is untrained on how and when these scene transitions occur in your practice, impatient, careless, or dismissive, and all too quick to pass the patient on to someone else, the relationships with both administrative and medical team members will suffer.
According to a new report published by the American Medical Association, between 2012 and 2022, the share of physicians working in private practices decreased by 13 percentage points — from 60.1% to 46.7%.
Additionally, Slate.com wrote, 'Doctors who run practices are essentially business owners, but many have never learned to manage a staff.'
Fierce Healthcare reported that 'Medical graduate students are at a disadvantage when they don't get trained on the business elements of medical practice.'
Finally, Harvard Business Review writes, 'Most physicians have been trained to keep emotion out of the job, and are not comfortable showing vulnerability in the workplace.'
Simply stated: every patient is on a journey and they’re going to tell a story after they leave your practice. Each new “scene” they encounter [in your practice and with your staff] will either be a place (i.e. feeling) of healing or hostility. Are they going to encounter a villain, an ally, or be served and cared for in such a way that they feel like an inconvenient obstacle that our healthcare culture would rather view as a number than a name?
Published/Updated by Concierge Medicine Today, LLC. (C) All Rights Reserved.
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced. By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://conciergemedicinetoday.org/tcpp/) and Terms of Use Disclaimer (see below) Additional terms may apply.