WEBINAR, EDU | Overcoming Staff Failures: Lessons In Healthcare Customer Service
How the Patient experience is an overflow of the employee experience and ways you can help improve.
Every medical office has staff and team members that don't share your mission, vision and values for the patient experience. How do you provide great customer service in an environment that's always hectic and has team members that don't feel the same way you do?
We've interviewed hundreds of Doctors, Physician-CEOs and Practice Managers in the past 20-years and share with you in this 3-part webinar series what they've done to create medical office environments that are downright irresistible.
You know better than anyone that patient referrals don't happen simply because you happen to have done a thing or two right in the patient experience department. Patient referrals happen because you (and your staff) did a lot of things right and you had a plan to recover when you things went wrong and needed to manage the tension and frustration."
I'm a student of customer service in healthcare, or should I say, customer no service in healthcare. From the bill for $21 sent to collections to the exam room and the bathroom, every little thing in healthcare communicates.
Published/Updated by Concierge Medicine Today, LLC. (C) All Rights Reserved.
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced. By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://conciergemedicinetoday.org/tcpp/) and Terms of Use Disclaimer (see below) Additional terms may apply.
How the Patient experience is an overflow of the employee experience and ways you can help improve.
Every medical office has staff and team members that don't share your mission, vision and values for the patient experience. How do you provide great customer service in an environment that's always hectic and has team members that don't feel the same way you do?
We've interviewed hundreds of Doctors, Physician-CEOs and Practice Managers in the past 20-years and share with you in this 3-part webinar series what they've done to create medical office environments that are downright irresistible.
You know better than anyone that patient referrals don't happen simply because you happen to have done a thing or two right in the patient experience department. Patient referrals happen because you (and your staff) did a lot of things right and you had a plan to recover when you things went wrong and needed to manage the tension and frustration."
I'm a student of customer service in healthcare, or should I say, customer no service in healthcare. From the bill for $21 sent to collections to the exam room and the bathroom, every little thing in healthcare communicates.
Published/Updated by Concierge Medicine Today, LLC. (C) All Rights Reserved.
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced. By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://conciergemedicinetoday.org/tcpp/) and Terms of Use Disclaimer (see below) Additional terms may apply.
How the Patient experience is an overflow of the employee experience and ways you can help improve.
Every medical office has staff and team members that don't share your mission, vision and values for the patient experience. How do you provide great customer service in an environment that's always hectic and has team members that don't feel the same way you do?
We've interviewed hundreds of Doctors, Physician-CEOs and Practice Managers in the past 20-years and share with you in this 3-part webinar series what they've done to create medical office environments that are downright irresistible.
You know better than anyone that patient referrals don't happen simply because you happen to have done a thing or two right in the patient experience department. Patient referrals happen because you (and your staff) did a lot of things right and you had a plan to recover when you things went wrong and needed to manage the tension and frustration."
I'm a student of customer service in healthcare, or should I say, customer no service in healthcare. From the bill for $21 sent to collections to the exam room and the bathroom, every little thing in healthcare communicates.
Published/Updated by Concierge Medicine Today, LLC. (C) All Rights Reserved.
Refund Policy: Please be aware, there are no refunds on physical or digital orders. Your order, if physical merchandise (i.e. book(s)), will be processed within 5 business days and sent via USPS Media Mail (U.S. Only) or USPS Library Mail (U.S. Only). We are not responsible for mailing delays; you will not receive a tracking number. All sales are final.
Terms of Use Disclaimer: The authors, creators, and guests of this website, webinar(s), audio, recordings, downloads, products, courses, etc., are released from all liability for the content provided. The information presented is for general informational purposes only and should not be considered professional advice. Additionally, the content is not intended to provide business, accounting, medical, legal, financial, or any other professional advice. User(s) should always consult with appropriate professionals for specific advice tailored to their situation. The authors, creators, and guests are not responsible for any errors or omissions in the content or for any potential damages or losses resulting from using the information provided. This content may not be copied, redistributed, forwarded or reproduced. By purchasing this content, you are accepting Acknowledgement and Consent of Community Guidelines, Code of Conduct & Terms & Conditions found here (https://conciergemedicinetoday.org/tcpp/) and Terms of Use Disclaimer (see below) Additional terms may apply.