CMT's Peer Recommended 2024 Book List Is Here!
35 titles for the beach (or wherever!)
My wife often jokes that I read 4-5 books simultaneously. It’s true! If you own a digital book reader or use an audiobook app like Audible to consume books, then you've probably jumped between a title or two as well, depending on your mood.
By Editor, Concierge Medicine Today
NEW BOOK BY CONCIERGE MEDICINE TODAY
“Medical offices are important and vital part of our communities. Therefore, we should not make the environment around these hardworking professionals [and their patients] any less friendly and welcoming for them as hosting a close friend in our own living room for an important conversation. Embracing Concierge Medicine, we highlight some of the stories these amazing Doctors and their teams have shared with us here at Concierge Medicine Today over nearly the past 20 years. Concierge Medicine’s focus for a long time has been on increasing preventative communication with their patients and excelling at customer service and extending social graces where traditional healthcare environments often fall short, ignore, criticize or dismiss as ‘Sure, those are great ideas but who has time for that?’ The answer is, ‘You do!’ We spotlight simple ideas in this book that have worked well in these innovative practice models. We take rest stops along the way to celebrate true stories of success. We also unpack some often overlooked marketing and business truths that have now been used in other healthcare spaces and places outside of this industry. But, not before resting and recognizing the contribution Concierge Medicine as an industry en masse has provided to healthcare …. as they truly have set the bar high for others [in healthcare] to follow. These innovative and entrepreneurial teams have blazed new trails [in healthcare customer service and hospitality] and sent back a map for others to now follow. The aim for years now as this book has developed has been to show how healthcare teams through consistent and simple actions can marry the Hippocratic Oath to the Golden Rule in our customer no service healthcare culture — and deliver a comeback patient using gratitude FOR the patient as the singular key to the delivery vehicle that takes Doctors from zero to hero. Eventually, it our hope that our destination will lead you and your team to success that inevitably fosters increased patient communication and loyalty within your medical practice setting. Each chapter outlines a new road and a simple route Physicians [of any specialty or space] should consider as they chart out their own set of routine habits which hopefully will enable them to curate a more meaningful connection with Patients, their Physicians and key Staff.”
~Editor-in-Chief, Concierge Medicine Today
I personally love bouncing between a few titles and topics. I think the secret is listening or reading one chapter at a time once or twice a week! Then, I jump onto a podcast path, perhaps with a similar author I find interesting in the car or during a workout.
But finding the right balance between learning and pleasure is important, especially FOR Doctors!
Reading a few books simultaneously helps me avoid getting stuck or bored. If a book or a chapter is too slow, allow yourself to skip a track or jump a few pages. Life is too short, and there are too many great books to push through painfully.
Throughout nearly the past two decades here at Concierge Medicine Today, we compiled a list of books that either I've read and found helpful or your peers and those we’ve interviewed over the years here at Concierge Medicine Today, our conference, the Concierge Medicine Forum, or our podcast, The DocPreneur Leadership Podcast, have been recommended to us on this topic.
Note: If you're specifically only looking for books about Concierge Medicine, we included a few recommendations at the end of the article we would offer for your consideration as well.
In keeping with what we’ve learned today … “The best leaders are readers!” — here are some of the titles your peers have mentioned and a few more books that have come across our path we recommend Physicians consider —
"No More Waiting Rooms: A Customer Service Road Map to Help Remarkable Medical Offices Navigate Their Way Towards an Irresistible Practice Where Gratitude Is on Repeat!" by Michael Tetreault
"Essentialism: The Disciplined Pursuit of Less" Paperback – December 29, 2020 by Greg McKeown (Author)
"Designing for Health: The Human-Centered Approach" Hardcover – November 13, 2023 by Craig Joseph (Author), Jerome Pagani (Author)
"Unstoppable Brain: The New Neuroscience that Frees Us from Failure, Eases Our Stress, and Creates Lasting Change" Hardcover – April 30, 2024 by Kyra Bobinet (Author)
"Today Matters: 12 Daily Practices to Guarantee Tomorrow's Success" by John C. Maxwell (Author)
"The Beauty of Everyday Things" (Penguin Classics) Translation Edition by Soetsu Yanagi (Author)
"Supercommunicators: How to Unlock the Secret Language of Connection" by Charles Duhigg
"The Blood Pressure BluePrint: The Holistic Guide to Defeating Hypertension" by Dr. Ellie Campbell
"Never Split the Difference: Negotiating As If Your Life Depended On It" by Chris Voss (Author), Tahl Raz (Author)
"Power of Moments" by Dan and Chip Heath
"The Simple Truths of Service" by Ken Blanchard and Barbara Glanz
"The Power of Customer Experience: 5 Elements to Make An Impact" by Elizabeth Dixon
"Find Your Yellow Tux: How to be Successful by Standing Out" by Jesse Cole
“Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise” by Horst Schulze, Dean Merrill, et al.
"The Comeback Effect" by Jason Young
“The Other Side of Illness: Unexpected Blessings” by Dr. Robin Hall
"Well Designed Life: 10 Lessons in Brain Science & Design Thinking for a Mindful, Healthy, & Purposeful Life" Paperback – September 12, 2015 by Kyra Bobinet MD MPH (Author)
“The EntreMD Method: A Proven Roadmap for Doctors Who Want to Live Life and Practice Medicine on Their Terms” by Nneka Unachukwu
“Unreasonable Hospitality” by Will Guidara
“Trillion Dollar Coach” by Eric Schmidt (Author), Jonathan Rosenberg (Author), Alan Eagle (Author)
“Necessary Endings” by Henry Cloud
“Hospitable Healthcare: Just What the Patient Ordered!” by Stowe Shoemaker, Ph.D. (Author) & Peter Yesawich, Ph.D. (Author)
“Outlive” by Peter Attia MD and Bill Gifford
“Cooking with Trader Joe’s Cookbook: Lighten Up!” by Susan Greeley (Author)
“When the Heavens Went On Sale” by Ashlee Vance
“Compassionomics: The Revolutionary Scientific Evidence That Caring Makes a Difference” by Stephen Trzeciak and Anthony Mazzarelli
“KING. A life.” by Jonathan Eig
"Made for More: Physician Entrepreneurs Who Live Life and Practice Medicine on Their Own Terms" by Dr. Nneka Unachukwu
“What To Do Next: Taking Your Best Step When Life Is Uncertain” by Jeff Henderson (Author)
“The Doctor’s Guide to Concierge Medicine” by Concierge Medicine Today (Author)
“Leading with Dignity: How to create a culture that brings out the best in people” by Donna Hicks
“Winning the War in your Mind” by Craig Groeschel
“Liturgy of the Ordinary: Sacred Practices in Everyday Life” by Tish Harrison Warren
“The 16 Undeniable Laws of Communication” by John Maxwell
"The Visibility Formula: Taking Your Business From Best Kept Secret To Household Name" by Dr. Nneka Unachukwu (Author)
We want to hear from you: what other books or resources would you add to this list? Email us at editor@conciergemedicinetoday.org.
Books Specific to Physicians Wishing to Learn About Concierge Medicine or Peer Recommended That Concierge Medicine Physicians Have Read Specific To Filling a Knowledge Gap About Business During Their Transition Into Concierge Medicine
[caption id="attachment_88919" align="alignright" width="150"] Photo Credit/Source: Staff, Concierge Medicine Today | Healthcare Industry Trade Publication[/caption]
“The EntreMD Method: A Proven Roadmap for Doctors Who Want to Live Life and Practice Medicine on Their Terms” by Nneka Unachukwu
"The Power of Customer Experience: 5 Elements to Make An Impact" by Elizabeth Dixon
“What To Do Next: Taking Your Best Step When Life Is Uncertain” by Jeff Henderson (Author)
“The Doctor’s Guide to Concierge Medicine” by Concierge Medicine Today (Author)
“The Other Side of Illness: Unexpected Blessings” by Dr. Robin Hall
"Hospitable Healthcare: Just What the Patient Ordered!” by Stowe Shoemaker, Ph.D. (Author) & Peter Yesawich, Ph.D. (Author)
"No More Waiting Rooms: A Customer Service Road Map to Help Remarkable Medical Offices Navigate Their Way Towards an Irresistible Practice Where Gratitude Is on Repeat!" by Michael Tetreault
“Unreasonable Hospitality” by Will Guidara
“Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise” by Horst Schulze, Dean Merrill, et al.
"The Comeback Effect" by Jason Young
Bonus!
“Necessary Endings” by Henry Cloud