Musings and grammatically incorrect short stories,
sweet, and to the point.
CMT's Peer Recommended 2024 Book List Is Here!
Celebrating patients
Happy patients tell the best stories.
“If a person is breathing, they need encouragement.” ~T.C.
$21 bill sent to collections sends the wrong message [to patients]
I'm on a thank you note crusade in healthcare.
Leaving your job [in healthcare] on a high-note.
FEBRUARY 2024 - A lot of Doctor’s have quite the colorful tale of woe when it comes to their previous jobs. There were even some really good people there despite the atmosphere or toxic environment. They are the ones you will hopefully remember one day when all of what you've accomplished in healthcare becomes just another story you tell your friends and family. Or will they?
Shaming and degrading peers: There’s no more room [in healthare] for mean tweets and echo chambers.
Why would concierge medicine work for you? 4 questions to consider.
If you're thinking about starting a concierge medicine practice it is important to answer the question, why is this going to work? Maybe you've been circling the air space around concierge medicine or a similar subscription-based healthcare delivery program offering for a while now. Perhaps you're ready to take the next stop of contacting a consulting firm. That's amazing! Well done.
History of Concierge Medicine in America (1996-Present Day)
According to Concierge Medicine Today (CMT) over the past two decades, it has been referenced by many names. Those include but are not limited to: Retainer-based medicine; Direct Primary Care; Subscription-based healthcare; and others. However, those terms over the years have each naturally matured to become their own subsets under the umbrella of "Membership Medicine" (author unknown) and now each have slightly different service offerings, varying philosophical and business operation definition and price points on their own.
Overcoming Medical Office Staff Failures In Customer Service
Stories get told around each our kitchen islands or living rooms about how when your mother or your Uncle last went to the doctor or specialist and what they experienced. You'll know these phrases when you hear things like "You think your last Doctor's office visit was bad ... well, let me tell you about mine!"
Top 10 hospitality tips FOR Doctors
There's probably soft skills or just plan 'be nice to the patient' stuff you wish you could say or review with your staff about how they interact with your Patients. Maybe you just don't have the time or you'd just rather someone else do it. We get it. Here's a list of the top 10 things about customer service some Physicians and Patients have shared with our team over the years that might help!
The ‘Sunday Scaries’
How some Doctors cope with that Sunday afternoon anxiety as the clock ticks toward another Monday morning!
The Most Overlooked Person In Medicine
While this might seem like good news, and it is, we cannot take for granted the important role of supporting the Physician's spouse, whether they are working in the practice or filling an important role at home or in their own profession.
Prepare Your Spouse to be a Widow/er: The Annual Letter.
Hey, I don't want to think about it either. But imagine your spouse (and/or children) trying to navigate the life insurance policies, safety deposit boxes, bank accounts, all of your passwords, probate court, etc. Add to that the general operations of your practice … and all the while attempting and trying to grieve your loss, it’s a lot! Let this one-page letter be your gift to them.
Greeting Every Patient Within 4 Meters
Concierge Medicine pays attention to every detail and has learned that gratitude is where the patient journey begins and ends. These doctors and their teams have curated a culture of hospitality inside their offices that we now see health systems, hospitals, urgent care clinics and more independent medical practices are trying to live up to. FOR me, Concierge Medicine serves as a guide or, a north star.
10 Steps to Starting a Concierge Medical Practice While You’re Still Employed
The Patient-Physician relationship has eroded for most Patients to the point today where Patients have been under-served, over-charged and underwhelmed by their primary care or family Doctor. They lack trust in you and now, it’s up to you to rebuild that relationship and exceed their service and relational expectations. But here’s some encouragement, it’s easier than you might think.