Musings and grammatically incorrect short stories,
sweet, and to the point.
Overcoming Medical Office Staff Failures In Customer Service
Stories get told around each our kitchen islands or living rooms about how when your mother or your Uncle last went to the doctor or specialist and what they experienced. You'll know these phrases when you hear things like "You think your last Doctor's office visit was bad ... well, let me tell you about mine!"
The Most Overlooked Person In Medicine
While this might seem like good news, and it is, we cannot take for granted the important role of supporting the Physician's spouse, whether they are working in the practice or filling an important role at home or in their own profession.
Prepare Your Spouse to be a Widow/er: The Annual Letter.
Hey, I don't want to think about it either. But imagine your spouse (and/or children) trying to navigate the life insurance policies, safety deposit boxes, bank accounts, all of your passwords, probate court, etc. Add to that the general operations of your practice … and all the while attempting and trying to grieve your loss, it’s a lot! Let this one-page letter be your gift to them.
Greeting Every Patient Within 4 Meters
Concierge Medicine pays attention to every detail and has learned that gratitude is where the patient journey begins and ends. These doctors and their teams have curated a culture of hospitality inside their offices that we now see health systems, hospitals, urgent care clinics and more independent medical practices are trying to live up to. FOR me, Concierge Medicine serves as a guide or, a north star.
10 Steps to Starting a Concierge Medical Practice While You’re Still Employed
The Patient-Physician relationship has eroded for most Patients to the point today where Patients have been under-served, over-charged and underwhelmed by their primary care or family Doctor. They lack trust in you and now, it’s up to you to rebuild that relationship and exceed their service and relational expectations. But here’s some encouragement, it’s easier than you might think.